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Digital humanitarian integration at scale

Woman looking at phone© NRC
NRC and partners are joining forces to integrate and scale three digital innovations to provide a unified entry point for people in need to seek assistance so they can receive support faster and more effectively.  

What is the challenge?

Today humanitarian action is more dynamic than at any time in history. The humanitarian sector must adapt to serve people in need in a matter that is fit for purpose and adequate to address their needs. This calls for new solutions that will enable humanitarian organisations to reach more people in a more effective way.

There is no doubt that technology helps humanitarian organisations expand their reach, increase speed, and improve the quality of services to the target population. However, deploying digital solutions in silos prevent them from reaching their full potential. Digital transformation requires a dynamic and interconnected ecosystem of digital solutions to deliver seamless user experiences across multiple touchpoints.

What is innovative about the project?

This project seeks to integrate and scale three innovations previously funded by Innovation Norway:

  • The Kobli Platform is a digital platform for information, counselling and legal assistance
  • Digital Community Hubs is a two-way communication platform where organisations can communicate effectively with affected populations and provide life-saving information
  • Dignified Identity (DIGID) is a digital identity solution that can be applied in different humanitarian contexts. People with no proof of identity can have a functional, digital identity that enables them to receive cash assistance and essential services.

All three innovations have been piloted successfully and reached a proof of concept. By building on the knowledge from the pilots of these tools, NRC will be able scale three initiatives simultaneously.

What are the expected outcomes?

Through this project, NRC will bring forward a suite of integrated tools that can provide a holistic, unified entry point for people in need to seek assistance and, in many cases, receive assistance with shortened timelines, higher levels of verification and accountability, and with the ability to assist while affected people are on the move.

Who are the project partners?

This project is led by NRC in partnership with Okta, Twillio, Cisco, Pluralsight and Meta.

The DIGID solution is developed in collaboration with Norwegian Red Cross, The International Federation if the Red Cross and Red Crescent Movement, Kenya Red Cross, Uganda Red Cross, Save the Children Norway, Norwegian Church Aid and Gravity. The solution has been piloted in Kenya and Uganda.

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